Frequently Asked Questions

Everything you need to know about your Origo journey.

How do I know which shoe size to order?

We recommend measuring your foot from heel to toe and consulting our detailed Size Guide. If you are between sizes, we generally suggest sizing up for the most comfortable fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn shoes in their original packaging. Simply visit our Returns Portal to start an exchange or request a full refund.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

Are Origo shoes made with sustainable materials?

Yes, we prioritize eco-friendly production. Our shoes feature natural materials like organic cotton, recycled rubber, and responsibly sourced leather to minimize our environmental footprint.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to expand our logistics to support more international destinations in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay and Affirm.